Help Center – Anana Electronics
We want your shopping experience to be smooth and worry-free. Below are the key things you need to know when buying from us.
🛡 Warranty
New Products: Come with a store or manufacturer warranty (6–12 months depending on the item).
Refurbished & Pre-owned: Sold as-is, unless a warranty is clearly stated at purchase.
Exclusions: Warranty does not cover water damage, physical damage, or unauthorized repairs.
📦 Returns & Exchanges
New Items: Can be returned within 7 days if unused, in original packaging, and with receipt.
Refurbished/Pre-owned: Can only be returned if found faulty within 48 hours of purchase.
Inspection Required: All returns are subject to review before approval.
Refunds: No cash refunds. Eligible returns are exchanged or credited.
👉 Always check your item before leaving the shop or accepting delivery.
💳 Payment Terms
Full payment is required before collection or delivery.
We accept cash, M-PESA, and bank transfers.
No refunds after payment unless covered by our return policy.
🚚 Delivery
We deliver across Kenya at a fee.
Delivery time and cost depend on your location.
Please inspect and confirm your item immediately upon delivery.
⚖ Liability
Anana Electronics is not responsible for damage, misuse, or data loss after sale.
Customers are encouraged to fully test devices before finalizing purchase.
📞 Support & Contact
For questions, support, or follow-up:
Our team is available to assist you promptly.