Warranty Information
Our Warranty Promise
At Anana Electronics, we stand behind the quality of our products. Every device we sell comes with appropriate warranty coverage to ensure your peace of mind and satisfaction with your purchase.
Warranty Coverage by Product Type
📱 Mobile Phones
- • New phones: Manufacturer warranty (12 months)
- • Refurbished phones: 6 months warranty
- • Pre-owned phones: 3 months warranty
- • Covers hardware defects and functionality issues
💻 Laptops & Computers
- • New laptops: Manufacturer warranty (12-24 months)
- • Refurbished laptops: 6-12 months warranty
- • Pre-owned laptops: 3-6 months warranty
- • Covers hardware components and system functionality
🎧 Accessories
- • New accessories: Manufacturer warranty
- • Refurbished accessories: 3-6 months warranty
- • Covers manufacturing defects
- • Includes chargers, headphones, cases, etc.
📺 Electronics
- • Tablets: 6-12 months warranty
- • Smartwatches: 3-6 months warranty
- • Audio devices: 3-12 months warranty
- • Warranty period depends on condition and brand
What's Covered Under Warranty
✅ Covered Issues
- • Manufacturing defects
- • Hardware component failures
- • Software issues (pre-installed)
- • Battery performance issues
- • Display problems
- • Audio/speaker malfunctions
- • Charging port issues
❌ Not Covered
- • Physical damage (drops, water damage)
- • Cosmetic wear and tear
- • User-installed software issues
- • Damage from misuse or abuse
- • Normal battery degradation
- • Accessories not purchased from us
- • Damage from unauthorized repairs
How to Claim Warranty
1
Contact Us
Call or visit our store with your receipt
2
Assessment
We evaluate the issue and warranty coverage
3
Repair/Replace
We repair or replace the defective item
4
Return
Collect your repaired/replaced device
Important Warranty Notes
- • Keep your original receipt as proof of purchase
- • Warranty starts from the date of purchase
- • Warranty is non-transferable
- • Repairs by unauthorized technicians void warranty
- • Warranty covers repair or replacement at our discretion
- • Some manufacturers may offer extended warranty options
Warranty Support Contact
📞 Phone Support
+254 116 528 655
+254 790 007 938
🕒 Support Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Closed
For warranty claims: Please have your receipt, product serial number, and a description of the issue ready when you contact us.