Privacy Policy
Last Updated: December 2024
At Anana Electronics, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
Personal Information
- Name and contact details (phone, email, address)
- Payment information for transactions
- Delivery addresses and preferences
- Purchase history and product preferences
Automatically Collected Information
- Website usage data and analytics
- Device information and IP address
- Cookies and similar tracking technologies
- Browser type and operating system
How We Use Your Information
- Process and fulfill your orders
- Provide customer support and warranty services
- Send order confirmations and delivery updates
- Improve our products and services
- Send promotional offers (with your consent)
- Comply with legal obligations
- Prevent fraud and ensure security
Information Sharing
We do not sell your personal information. We may share your data with:
- Delivery partners: To fulfill your orders
- Payment processors: To process transactions securely
- Service providers: Who help us operate our business
- Legal authorities: When required by law
Data Security
We implement appropriate security measures to protect your personal information:
- Encrypted data transmission (SSL/TLS)
- Secure payment processing
- Regular security audits and updates
- Limited access to personal data
- Staff training on data protection
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Data portability (receive your data)
- Lodge a complaint with authorities
Cookies Policy
We use cookies to enhance your browsing experience:
Essential Cookies
Required for website functionality and security
Analytics Cookies
Help us understand how visitors use our website
Marketing Cookies
Used to show relevant advertisements
Preference Cookies
Remember your settings and preferences
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and support
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
Contact Us
For privacy-related questions or to exercise your rights, contact us:
Phone:
+254 116 528 655
+254 790 007 938
Email:
privacy@ananaelectronics.com
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.