Terms & Conditions
Last Updated: December 2024
These terms and conditions govern your use of Anana Electronics services and website. By making a purchase or using our services, you agree to these terms.
1. General Terms
- These terms apply to all purchases and services from Anana Electronics
- We reserve the right to modify these terms at any time
- Continued use of our services constitutes acceptance of updated terms
- All prices are in Kenyan Shillings (KES) unless otherwise stated
2. Product Information
Product Conditions
- New: Brand new products with full manufacturer warranty
- Refurbished: Professionally restored to working condition
- Pre-owned: Used products in good working condition
Product Descriptions
- We strive for accurate product descriptions and images
- Minor variations in appearance may occur
- All products are tested before sale
- Specifications are based on manufacturer information
3. Orders & Payment
Order Process
- Orders are subject to availability and acceptance
- We reserve the right to refuse or cancel orders
- Order confirmation will be sent via email or SMS
- Prices may change without notice until order confirmation
Payment Terms
- Payment is required before delivery unless otherwise agreed
- We accept cash, mobile money, bank transfers, and cards
- Corporate customers may be offered credit terms
- All payments are processed securely
4. Delivery Terms
- Delivery times are estimates and not guaranteed
- Risk of loss transfers to buyer upon delivery
- Delivery charges apply as per our delivery policy
- We are not liable for delays due to circumstances beyond our control
- Customers must inspect products upon delivery
5. Returns & Exchanges
Return Conditions
- Returns accepted within warranty period for defective items
- Products must be in original condition with all accessories
- Original receipt required for all returns
- Customer pays return shipping unless item is defective
- Refunds processed within 7-14 business days
6. Warranty Terms
- Warranty periods vary by product type and condition
- Warranty covers manufacturing defects and hardware failures
- Physical damage and misuse void warranty
- Warranty is non-transferable
- Repairs by unauthorized technicians void warranty
- See our warranty page for detailed coverage information
7. Limitation of Liability
- Our liability is limited to the purchase price of the product
- We are not liable for indirect, consequential, or incidental damages
- Data loss or software issues are not covered unless specified
- Customer assumes responsibility for data backup
- Force majeure events release us from obligations
8. Intellectual Property
- All website content is protected by copyright
- Product images and descriptions are for reference only
- Unauthorized use of our content is prohibited
- Brand names and trademarks belong to their respective owners
9. Privacy & Data Protection
- Customer information is protected per our privacy policy
- We collect only necessary information for service provision
- Data is not shared with third parties except as disclosed
- Customers have rights regarding their personal data
10. Dispute Resolution
- We encourage direct communication to resolve issues
- Disputes will be governed by Kenyan law
- Courts of Kenya have exclusive jurisdiction
- Mediation preferred before legal action
11. Contact Information
For questions about these terms or our services:
Phone:
+254 116 528 655
+254 790 007 938
Email:
info@ananaelectronics.com
Business Hours:
Monday - Friday: 8:00 AM - 6:00 PM
By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.